Contact Us

Taunton 01823 333 722
Wiveliscombe 01984 624 405

Owner's Guide

Our Fees

All private veterinary practices are funded by the fees you pay. We try to keep our fees as affordable as possible. However, in order to do this we ask that payment be made at the time of treatment. We are always pleased to provide a detailed estimate before undertaking any treatment.

We accept most major credit and debit cards, cash and cheques (with bank card). We do not accept American Express.

Where finance is a problem, we ask that clients discuss this with the veterinary surgeon before treatment commences. Some clients on benefits may be eligible for PDSA support, but this must be applied for in advance by registering under the PDSA Pet Aid Scheme. Please ask at reception for details and an application form.


Home visits for pets

We encourage our clients to bring their animals into the surgery, where trained staff and modern diagnostic equipment are readily available. However, in certain circumstances home visits can be made.

It is often difficult to arrange visits for a specific time and there will be an additional charge for such visits. We do, however, have an ambulance service when required.


Pet Insurance

We recommend pet insurance cover for sickness, injury and third party liability, but are unable to recommend specific companies due to a change in the law. Specialist investigations such as MRI and CT scans, orthopaedic surgery or just lengthy investigations can be very expensive. Pet insurance allows owners to consider the best course of action for their pet's condition without the added concern of cost.

When choosing an insurance policy it is advisable to shop around. Look for 'lifetime' cover, don’t change companies and insure your pet from as young as possible to avoid exclusions to the policy.

Medicine and Prescriptions

We may be able to issue repeat prescriptions for some ongoing conditions as long as we have seen your animal within 6 months. If we have not seen your pet in this time we will be unable to issue a repeat prescription without examining them again.

Written prescriptions are available on request. There is a charge for this service. Please visit our prescriptions page for more information.



Advice on Pets and Fireworks

1. Recognise the symptoms of stress or fear during fireworks:

  • Shaking, hiding, panting and seeking attention
  • Restless behaviour, pacing or digging
  • Whining or growling
  • Holding ears flat, hunched body position, excessive drooling
  • Destructive or aggressive behaviour
  • Barking or howling

If your dog shows any signs of these behaviours they could be developing a phobia of loud noises in general. Gun shots, fire alarms, helicopters or planes may cause similar behaviours.  There is no guarantee that a dog previously unaffected by fireworks will not suddenly develop fearful reactions later in life.

2. Take these steps to help:

  • Do not scold your dog for something they do not understand and are fearful of.
  • Do not fuss or coddle your dog, this reinforces that there may be something to be fearful of.
  • Make sure your dog is well exercised before dark. A tired dog has less energy to be fearful!
  • Close curtains before dark to hide firework flashes and muffle noise.
  • Some dogs benefit from having a haven or ‘den’ to retreat to, such as a covered dog cage or under a table. Make sure your dog is familiar with their hiding place before it is needed by placing toys or treats within.
  • Occupy your dog with toys before and during the event.
  • Make sure your dog is wearing their collar and up-to-date identity tags, and update microchip registration details. Some dogs will bolt in fear through open doors.
  • Have the TV or radio on to provide background noise.

3. Prevent or treat noise phobia:

  • Adaptil is a product that has been developed to help support dogs through a range of challenging situations that they may face during their life. For more information click on the link or call in to speak to one of our team.
  • There are a variety of herbal and natural remedies available that may help to reduce anxiety levels.
  • Behavioural therapy can be very effective but requires commitment and is time consuming
  • Medication is only used as a last resort and can have side-effects

Firework and loud noise phobias can be very difficult to manage; don’t leave it to the last minute!

Contact the team for advice about the best methods for dealing with fearful behaviours.