All private veterinary practices are funded by the fees you pay. We try to keep our fees as affordable as possible. However, in order to do this we ask that payment be made at the time of treatment. We are always pleased to provide a detailed estimate before undertaking any treatment.
We accept most major credit and debit cards, cash and cheques (with bank card). We do not accept American Express.
Where finance is a problem, we ask that clients discuss this with the veterinary surgeon before treatment commences. Some clients on benefits may be eligible for PDSA support, but this must be applied for in advance by registering under the PDSA Pet Aid Scheme. Please ask at reception for details and an application form.
We encourage our clients to bring their animals into the surgery, where trained staff and modern diagnostic equipment are readily available. However, in certain circumstances home visits can be made.
It is often difficult to arrange visits for a specific time and there will be an additional charge for such visits. We do, however, have an ambulance service when required.
We recommend pet insurance cover for sickness, injury and third party liability, but are unable to recommend specific companies due to a change in the law. Specialist investigations such as MRI and CT scans, orthopaedic surgery or just lengthy investigations can be very expensive. Pet insurance allows owners to consider the best course of action for their pet's condition without the added concern of cost.
When choosing an insurance policy it is advisable to shop around. Look for 'lifetime' cover, don’t change companies and insure your pet from as young as possible to avoid exclusions to the policy.
We may be able to issue repeat prescriptions for some ongoing conditions as long as we have seen your animal within 6 months. If we have not seen your pet in this time we will be unable to issue a repeat prescription without examining them again.
Written prescriptions are available on request. There is a charge for this service. Please visit our prescriptions page for more information.
1. Recognise the symptoms of stress or fear during fireworks:
If your dog shows any signs of these behaviours they could be developing a phobia of loud noises in general. Gun shots, fire alarms, helicopters or planes may cause similar behaviours. There is no guarantee that a dog previously unaffected by fireworks will not suddenly develop fearful reactions later in life.
2. Take these steps to help:
3. Prevent or treat noise phobia:
Contact the team for advice about the best methods for dealing with fearful behaviours.